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I hate to write this knowing that Amazon is moving into Shreveport and providing much-needed jobs, but in my humble opinion, Amazon Prime members deserve a refund. No matter who you are, I think you should hold up your end of a bargain.

When I signed up for Prime, it was with the expectation that I would receive free two-day shipping on items listed as being 'Prime.' However, if you can't deliver on the two-day free shipping promise, you should remove it from your listing. Oftentimes, I've opted for a more expensive item because it was listed as being 'Prime.'

I understand that the pandemic threw everything off, but an agreement is an agreement and we're over 18 months in on this mess. It's time to get back to normal. It doesn't matter if the hold-up is at the distribution point or the third-party carriers they use like DHL, UPS, or FedEx. Now, I'm sure that some will call me a 'Karen' for this, but it's not my problem if the 'handling' part of shipping and handling is taking longer than normal. If someone orders something 'Prime,' they expect it to arrive in a timely fashion.

I know I'm not alone in my frustration with Amazon. Tracy Agostini of Bossier says, 'Amazon really pisses me off! I got Prime about 12 years ago… before it was even a popular thing. So I was super spoiled to it. Now I can’t ever get anything on time.'

I don't know about you, but that's not how you retain customer loyalty, especially with so many more options becoming available.

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